Bluechip Casino Bangladesh Terms and conditions

Version 2.4 Effective Date: 18.10.2022

1. General Rules

1.1 Introduction Prior to utilizing our website, (referred to as the "Website" hereinafter), it is imperative that you carefully review and comprehend these General Terms and Conditions (collectively referred to as the "Terms"). By registering on our Website, you signify your legal commitment to adhere to all these Terms. These encompass:

  • The General Terms and Conditions as presented on this page.
  • Our Privacy and Cookies Policy.
  • The Responsible Gaming Policy.
  • The Sports Betting Rules.
  • Specific terms governing advertising campaigns, bonuses, rewards, and special promotions offered on our Website.
  • Rules specific to games available on our Website, accessible within those games.
  • Other terms and conditions that you may accept to access particular sections and services on our Website.

In cases of any discrepancies, terms associated with advertising campaigns, bonuses, rewards, and special promotions supersede the General Terms and Conditions. If you disagree with these Terms, refrain from creating an account or using any services provided on our Website. Continued use of the Website indicates your acceptance of these Terms.

1.2 Licensing and Regulation Our Website is licensed and regulated by Antillephone N.V., with license No. 8048/JAZ authorized by the Government of Curaçao.

1.3 Website Operator The Website is operated by XZ Solutions B.V., a company registered in Curaçao under registration number 159328, with its registered address at Dr. M. J. Hugenholtzweg 25, Unit 11, Curaçao, referred to as the "Company."

1.4 Terminology Unless otherwise specified, all references in these Terms to "we," "us," or "our" pertain to the Company. References to “customer,” “you,” “your,” or "player" signify the individual utilizing our Website and consenting to these Terms.

1.5 Payment Management Service XZ Solutions Limited, a company under Cyprus laws, bearing company number HE 429164, with its registered office at John Kennedy, 8, Iris Building, Limassol, Cyprus, provides payment management services to us, enabling financial transactions with you. Notwithstanding the above, XZ Solutions Limited is not party to the legal contract between you and us; you exclusively contract with the Company for all Website services.

1.6 Language The binding version of these Terms is in English. Translations are provided for convenience only. In case of discrepancies between the English version and any other language version, the English version shall prevail. By accepting these Terms, you confirm your sufficient proficiency in the English language to fully comprehend them.

2. Regulatory Requirements and Limitations

2.1 Age Restriction You may use the Website's services only if you have reached the legal age for gaming participation in your jurisdiction and are at least 18 years old. By accepting these Terms, you affirm compliance with age restrictions and must exit the Website immediately if you are under 18 or below the legal gaming age in your jurisdiction.

2.2 Legal Compliance The Company provides no assurance or warranty concerning the legality of your Website use, especially if gambling is restricted, regulated, or unregulated in your jurisdiction. It is your responsibility to be aware of your country's online gambling laws and Website use legality. Before using our Website, ensure online gambling is legal in your jurisdiction, and you meet the legal age for gaming. If online gambling becomes illegal or restricted in your jurisdiction, close your Website account and cease its services immediately.

2.3 Excluded Jurisdictions Citizens and residents of "Excluded Jurisdictions," including Afghanistan, American Samoa, Aruba, Australia, Belarus, Dutch West Indies and Curaçao, Cyprus, Cuba, Democratic People's Republic of Korea (North Korea), Ethiopia, France (including French Guiana, French Polynesia, French Southern Territories), Iran, Iraq, Ireland, Israel, Lebanon, Libya, Lithuania, Laos, Malta, Moldova, Myanmar-Burma, the Netherlands, Pakistan, Palestine, Poland, Portugal, Russian Federation, Samoa, Saudi Arabia, Spain, Syria, Ukraine (including Crimea), the United Kingdom, the United States of America, Yemen, are prohibited from opening accounts or adding funds to their accounts. We reserve the right to modify the Excluded Jurisdictions list at our sole discretion without prior notice. Ensure you periodically check the Terms to verify your non-residence in Excluded Jurisdictions. If you reside, are a citizen of, or are located in one of these jurisdictions, you agree not to open or use an account on the Website and to promptly close your account if previously opened. By using our Website, you confirm that you are neither a citizen nor resident of such jurisdictions.

2.4 Software Provider Restrictions In addition to Excluded Jurisdictions, note that some software providers on our Website may prohibit customers from specific jurisdictions from placing bets or using their software.

2.5 Reporting Suspicious Activity The Company reserves the right to report suspected fraudulent, illegal, or suspicious activity to relevant government bodies, other online casino operators, online service providers, banks, payment processors, electronic payment providers, and financial institutions. You agree to fully cooperate in investigations of such activities.

3. Protection and Safety of Information. Accounts

3.1 Secure Access The Company ensures access to games exclusively through a secure network using data encryption technology.

3.2 Non-Commercial Use The Website is intended for personal use in gaming and should not be used for commercial purposes or on behalf of others.

3.3 Account Ownership Your Website account must be registered under your accurate and authentic name. Only one account per person, household, address, phone number, email, and IP address is permitted. Any additional accounts will be considered "Duplicate Accounts." Attempting to create Duplicate Accounts, including providing false or alternative credentials, is prohibited. Opening or attempting to open multiple Duplicate Accounts grants us the right to close some or all accounts without compensation and apply the following sanctions:

  • All actions performed using a Duplicate Account are void.
  • Participation in promotions with a Duplicate Account is canceled.
  • Winnings from a Duplicate Account are void, and processed withdrawals will be returned to the Company.
  • The Duplicate Account will be permanently closed.

We reserve the right to cancel bets, reject bonuses, cancel participation in promotions, and permanently ban customers from our Website's bonus/promotion program if Duplicate Accounts are detected. The Company may choose to apply some or all of these measures at its sole discretion.

3.4 Login Information Confidentiality You are responsible for maintaining the confidentiality of your login/username and password. Do not share this information with third parties. Actions or transactions made using your account will be considered valid and made by you if a third party accesses your account with the correct login and password. We are not liable for third-party access or losses resulting from unauthorized account use.

3.5 Unauthorized Login Prohibited It is forbidden to use another person's login and password to access the Website.

3.6 Security Violation If the Company suspects an attempt to breach our security system, we reserve the right to immediately block your gaming account, suspend Website service access, and notify relevant authorities.

4. Your Responsibilities

4.1 Legal Compliance You are responsible for verifying the legality of Website access, use, deposit, and receipt of winnings from online gaming in your jurisdiction according to applicable laws.

4.2 Tax Obligations You must bear the responsibility for paying all taxes, levies, and associated expenses related to any winnings obtained through our Website in accordance with your jurisdiction's laws. You agree to reimburse the Company for any expenses or losses incurred due to government demands for tax withholdings or payments linked to your withdrawal request or income.

4.3 Account Information Updates Promptly inform us of any changes to your registration data.

4.4 Verification Information Upon request, you must provide us with all necessary information to manage your account, verify your identity, or confirm the source of funds deposited into your account. You must provide this information within 30 calendar days of the request. Failure to do so may result in the freezing of your account until the requested documents and information are provided.

4.5 Bonus and Promotion Terms You acknowledge and accept that bonuses and promotions have their own terms and conditions, as outlined on the Website. In cases of conflicts between these General Terms and Conditions and the specific terms of promotions, bonuses, or special offers, the latter will prevail.

4.6 Payment System Compliance You shall use the payment system services available on the Website in accordance with the usage rules established by the respective service providers.

4.7 Random Number Generator (RNG) You acknowledge that game outcomes on the Website are determined by a Random Number Generator (RNG), and you accept the results of all games governed by this technology. In case of discrepancies between the game result displayed on your screen and the game server used by the Website, the server's result will prevail. Our records will serve as the sole evidence for determining the terms and conditions of your participation in online gambling activities and the results thereof.

4.8 Non-Harm Clause You agree not to harm the Website or its reputation.

5. Your Warranties

5.1 By using our Website and opening an account, you warrant that:

5.1.1 You are acting on your own behalf.

5.1.2 You are a competent and law-abiding citizen.

5.1.3 You do not suffer from a gambling addiction, and you do not use the Website under the influence of alcohol, drugs, or other substances.

5.1.4 All data and information provided during your Website registration is truthful and accurate, and you will update this information in case of any changes.

5.1.5 You understand and accept the possibility of monetary losses while using our services.

5.1.6 You are not using funds obtained illegally or from illicit sources.

5.1.7 You have not engaged in collusion and will not attempt to collude directly or indirectly with another Website customer.

5.1.8 The credit/debit card or any other payment method used to fund your account belongs to you, is not stolen, and has not been lost by another person. The Company reserves the right to close your account and void any winnings if there is reasonable suspicion of a violation of this warranty.

5.2 By registering an account on our Website, you warrant that you have never previously registered another account or received any money through an account belonging to another person.

5.3 By registering an account on our Website, you warrant that you have provided us with true and complete information as requested in the registration form.

5.4 By registering an account on our Website, you warrant that you are legally allowed to gamble online according to the laws applicable in your jurisdiction.

6. Available Currencies

6.1 We accept payments in INR, USD, EUR, BTC, ETH, TRX, and other currencies specified on the Payment Methods page.

6.2 You acknowledge that cryptocurrency exchange rates may fluctuate based on market value. Converting cryptocurrencies to FIAT currency (USD or EUR) on the Website is prohibited.

6.3 Bonuses, rewards, or promotions will be awarded in the currency chosen by you during Website registration.

7. Deposits

7.1 To utilize our Website services and participate in games, you must deposit funds into your Account. The Company reserves the right to conduct relevant checks on deposits. Credit is not available for Website services.

7.2 Deposits can be made using the deposit methods provided on the Website. The Company reserves the right to modify accepted deposit methods at any time. Additionally, in specific circumstances and subject to additional conditions, the Company may only accept deposits made using specified methods.

7.3 Different payment methods may impose varying transaction limits. The Company reserves the right to establish maximum and minimum amounts for single deposits per transaction, as well as maximum daily, weekly, and monthly deposit limits.

7.4 When depositing funds into your Account, you agree not to initiate chargebacks, request refunds, or take any action to cancel your deposit. Violating this provision constitutes a material breach of the Conditions and allows the Company to seek compensation, including forfeiting any winnings in your Account.

7.6 Occasionally, the Company may offer bonuses in the form of "bonus money." The conditions for receiving such bonuses depend on the specific bonus and can be found on the Website or with the bonus offer.

7.7 Bonus money is kept separately in your Account and can only be withdrawn once all associated requirements are met. If your account contains both deposited funds and bonus money, the bonus money may only be used for betting after the deposited funds have been used. Requesting a withdrawal (including the deposited funds eligible for a bonus) will result in forfeiture of all bonus money and associated winnings.

7.8 Your account balance is not equivalent to a bank balance and is not insured, backed by assets, or guaranteed in any manner. Deposits and active balances do not accrue interest.

7.9 You should only deposit money into your account for the purpose of placing bets/wagers on the Website. We reserve the right to suspend or close your account if we have reason to believe you are depositing money without the intention to place bets/wagers. The first deposit can be withdrawn only after it has been used for placing bets/wagers on the Website.

7.10 The Company generally does not offer refunds of deposited funds. Exceptions may be considered in cases of technical Website issues or other exceptional circumstances. Requests for refunds due to technical problems must be made within the first 48 hours of the transaction. Prior to processing any refunds, all bonuses and winnings in your balance will be removed. The outcome of refund requests will be communicated within 5 days of receiving the request, with potential extensions for complex cases, at the Company's sole discretion.

7.11 For deposit-related issues or questions, contact customer support at [email protected] or [email protected].

7.12 Special provisions apply to the AstroPay payment method. Neither AstroPay nor its affiliates or brands provide warranties or representations regarding goods and/or services provided by us. AstroPay and its affiliates shall not be liable for any loss or damage, whether in contract, tort, or otherwise, arising from the products and/or services provided by the Merchant. Regarding our business relationship with Astropay, we clarify that their activities are solely related to payment processing.

8. Withdrawals

8.1 You can request withdrawals from your Account if the following conditions are met:

8.1.1. All deposits have been completed, approved , and successfully passed the required verification checks.

8.1.2. You have completed all necessary playthrough and wagering requirements associated with bonuses, promotions, or other benefits.

8.2 You can make withdrawals through the available methods as specified on the Website. The Company reserves the right to adjust the withdrawal methods at any time.

8.3 The Company may establish minimum and maximum withdrawal limits per transaction, as well as maximum daily, weekly, and monthly withdrawal limits. These limits may vary depending on the payment method used, your player status, and other factors.

8.4 If a chargeback or reversal of any deposit transaction is initiated by you, or if you use a payment method that does not belong to you, the Company may freeze your account and report this action to relevant authorities. Any subsequent winnings, bonuses, or promotions will be voided, and your account may be permanently closed.

8.5 The Company aims to process withdrawal requests promptly, usually within 24 hours of the request. However, the Company is not responsible for delays caused by external payment service providers, financial institutions, or other factors outside of its control. You may be required to provide additional verification documentation for large withdrawal requests, which may delay processing.

8.6 Withdrawals can only be made in the currency in which the deposit was originally made, except in cases where the Company agrees to process the withdrawal in another currency at its sole discretion. Currency conversion fees and exchange rate differences may apply.

8.7 All withdrawals must be requested through the Website. Withdrawal requests made through other channels, such as email or phone, will not be accepted.

8.8 We reserve the right to request further information and documentation for the purposes of confirming your identity and source of funds before processing a withdrawal request.

8.9 In certain circumstances, such as when there is a suspected security breach, withdrawal requests may be delayed while we conduct a security review. We may also request additional verification documentation in such cases.

8.10 The Company shall not be liable for any currency exchange rate fluctuations that may occur when converting your withdrawals into your chosen currency.

9. Bonuses and Promotions

9.1 The Company may offer bonuses, promotions, and special offers to customers. The terms and conditions of these offers will be detailed on the Website. Customers are responsible for understanding and adhering to these terms.

9.2 The Company reserves the right to amend, suspend, or terminate any bonus, promotion, or special offer at its sole discretion, without prior notice.

9.3 Bonus funds are subject to wagering requirements, which must be met before bonus funds and associated winnings can be withdrawn. The specific wagering requirements for each bonus are detailed on the Website.

9.4 Not all games contribute equally to the wagering requirements for bonuses. Some games may not contribute at all. You should review the game weighting contributions in the bonus terms and conditions.

9.5 If you request a withdrawal before meeting the wagering requirements of a bonus, the bonus and any associated winnings will be forfeited.

9.6 The Company may restrict the eligibility of certain players to receive bonuses or participate in promotions for any reason, including suspected abuse or fraudulent activity.

9.7 The Company reserves the right to void any winnings and bonuses in cases where it determines that a player has violated the terms and conditions of a bonus or promotion.

9.8 Bonuses, promotions, or special offers are limited to one per customer, household, IP address, email address, or payment method, unless otherwise specified in the offer.

10. Game Rules and Fair Play

10.1 The Company provides access to a variety of online casino games, including but not limited to slots, table games, card games, and live dealer games. Each game may have its own set of rules and instructions, which can be found on the Website.

10.2 The Company uses a Random Number Generator (RNG) to determine game outcomes. The results produced by the RNG are random and cannot be influenced or predicted.

10.3 The Company is committed to ensuring fair play and employs measures to prevent cheating, collusion, and fraudulent activities. Any attempts to manipulate or abuse games or the Website's features will result in the forfeiture of winnings and possible account closure.

10.4 The Company does not tolerate cheating, collusion, or any form of unfair play. Such behavior will be investigated, and the Company may take legal action against individuals involved.

10.5 In cases where a game is disrupted due to technical issues or other reasons, the Company will refund the bet amount to the player's account or void the game, depending on the circumstances.

11. Responsible Gaming

11.1 The Company is committed to promoting responsible gaming and providing resources to help customers maintain control over their gambling activities.

11.2 The Company provides self-exclusion options, deposit limits, and cooling-off periods to help customers manage their gambling behavior. These tools can be accessed through your account settings on the Website.

11.3 If you believe you may have a gambling problem or are experiencing difficulties controlling your gambling activities, we recommend seeking professional help. You can also contact our customer support team for assistance and information on responsible gaming resources.

11.4 The Company may temporarily or permanently close accounts and prohibit access to the Website for customers who demonstrate signs of problem gambling or who request self-exclusion.

11.5 We encourage parents and guardians to monitor and restrict access to gambling websites by minors.

12. Complaints and Disputes

12.1 If you have a complaint or dispute related to our services, you can contact our customer support team at [email protected]. Our team will investigate the matter and aim to provide a resolution in a timely manner.

12.2 If you are not satisfied with the resolution provided by our customer support team, you may escalate the matter to our designated complaints team by emailing [email protected].

12.3 If the dispute remains unresolved after following our internal complaints process, you may seek further resolution through alternative dispute resolution (ADR) entities or legal channels.

13. Intellectual Property

13.1 All intellectual property rights related to the Website, including but not limited to trademarks, copyrights, database rights, and other intellectual property, are owned by or licensed to the Company.

13.2 You are granted a limited, non-exclusive, non-transferable, and revocable license to access and use the Website for personal entertainment purposes only. You may not use the Website for commercial purposes or copy, reproduce, distribute, or modify any content without our written consent.

14. Indemnification

14.1 You agree to indemnify and hold harmless the Company, its affiliates, employees, agents, and partners from and against any and all claims, liabilities, damages, losses, costs, expenses, or demands, including legal fees, arising out of or related to your use of the Website, violation of these Terms, or infringement of any rights of third parties.

15. Termination

15.1 The Company reserves the right to suspend or terminate your account and access to the Website at its sole discretion and without prior notice if you violate these Terms or engage in activities that are illegal, fraudulent, or harmful to the Website or other users.

15.2** In the event of termination, your account balance, if any, will be returned to you, less any applicable fees, charges, or deductions.

15.3 Termination of your account may result in the forfeiture of any bonuses, promotions, or winnings associated with your account.

15.4 You may also close your account at any time by contacting our customer support team or using the account closure feature available on the Website.

16. Amendments to the Terms

16.1 The Company reserves the right to update, modify, or amend these Terms at any time. You will be notified of significant changes to these Terms through the Website or other means. It is your responsibility to regularly review the Terms and ensure compliance.

16.2 Continued use of the Website after the effective date of any changes to the Terms constitutes your acceptance of the revised Terms.

17. Limitation of Liability

17.1 To the fullest extent permitted by law, the Company, its affiliates, employees, agents, and partners shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages, including but not limited to losses, liabilities, claims, expenses, or costs, arising out of or in connection with your use of the Website, including but not limited to:

17.1.1. Any errors, inaccuracies, or omissions in the content of the Website.

17.1.2. Any unauthorized access to or use of the Website and your account.

17.1.3. Any interruption, delay, or suspension of the Website's services.

17.1.4. Any viruses, malware, or harmful code transmitted through the Website.

17.1.5. Any third-party content, services, or websites linked to or from the Website.

17.2 In no event shall the total liability of the Company, its affiliates, employees, agents, and partners to you for all claims, losses, or damages exceed the total amount of funds deposited into your account.

18. Severability

18.1 If any provision of these Terms is deemed invalid, illegal, or unenforceable under applicable law, the remaining provisions shall continue in full force and effect.

19. Governing Law and Jurisdiction

19.1 These Terms and your use of the Website shall be governed by and construed in accordance with the laws of Curaçao, without regard to its conflict of law principles.

19.2 Any disputes arising out of or related to these Terms or your use of the Website shall be subject to the exclusive jurisdiction of the courts of Curaçao.

20. Contact Information

20.1 If you have any questions, concerns, or inquiries related to these Terms or the services provided on the Website, you can contact our customer support team at [email protected].

By continuing to use the Website, you acknowledge that you have read, understood, and agreed to these General Terms and Conditions in their entirety. These Terms constitute a legally binding agreement between you and the Company. If you do not agree with any part of these Terms, you must discontinue your use of the Website.

Version 2.4 – Effective Date: 18.10.2023